Due to COVID-19, this tour is available from Cancun only on certain days of the week, please send us a message for more information
The best price with the best quality, we are revolutionizing the market in the Riviera Maya. Since we do not have middlemen, we are in charge of managing our excursions, which is a great advantage, since it allows us to provide the most competitive prices on the market. We invite you to check our competition and you will realize that we are your best option
You can pay in any currency at the day of the excursion without any problemDepartures from Playa del Carmen
Children who are taller than 5ft 4 inches, but under 9 years old will require an ID that proves their age in order to apply the child prices
We are always asking our guests ways to improve and make our activities more comfortable and something they like a lot is the comfort of the meeting place
We know and understand that comfort is one of the main reasons for booking with us, we will almost never make you go to another place to board our transportation. This implies spending more money, and we try to save you as much money as we can, with tips and recommendations. Check our blog for more information
In the Tulum Turtles Tour we try to be as detailed as possible to avoid misunderstandings, below we have a list as to what we have included in this excursion. If you have questions please contact us, in any of our communication channels
Transparency and flexibility are the governing bodies of our company, with us there are no surprises. We put all the information of what is included and what is not included on our excursions to avoid uncomfortable surprises or misunderstandings. If you have any questions please do not hesitate to contact us
Being prepared for the Tulum Turtles Tours is the main element for you to fully enjoy these activities. We will be in hot places and it is always better to come prepared so that you feel comfortable and can enjoy the day with your loved ones.
WOW, there is no form of payment that cannot be made with us. Other companies are super restrictive with their customer service policies, come with us, here we will treat you in a professional way. Look no further, you have reached the best place
Once the deposit has been made, you will be sent all the necessary information about the pickup place, telephone numbers, photo of the guides and everything else you need to know in case you need assistance
1.- How long is the Tulum Turtles tour?
Depending on where your hotel is located, if it is Cancun or Playa del Carmen, but it lasts approximately 6-7 hours since 2 fantastic places are visited. Tulum and Akumal
2.- Can you guarantee that we will see turtles?
Yes, they live in Akumal and are there all year round
3.- How many turtles and what sizes will we see?
This varies by several factors, such as currents, times of the year, reproductive stages, etc. We will see turtles for sure, how many, it will be a matter of luck, as well as size, there are turtles from small to large, but luck plays a very important role.
4.- Do I need to know how to swim?
A little bit, you don't have to be an expert swimmer as long as you know how to float and are calm in the water is more than enough. The guide will carry a buoy and can help tow you to the area where the turtles are,it varies, but they are usually found at less than 100 meters from the shore, you will also have a life jacket
5.- What is included at Akumal?
All snorkeling equipment, life vests, mask, fins, in addition to the beach club facilities and the guided tour of the reef by an expert guide to look for turtles
6.- What is included in the Tulum Turtles tour?
7.- The price seems very low. Is there some kind of trick?
It is true, and you know why the price is like this, because we are the direct providers of the excursion which allows us to offer the lowest prices on the market. To avoid misunderstandings, we try to be as upfront as possible about what is included and what's NOT included on the excursion, The simple answer is NO, THERE IS NO TRICK, if you have any questions please contact us
8.- Is food included in the Tulum Turtles tour?
It is not a very long excursion, a snack is included to ward off hunger and you can eat in the comfort of your hotel
9.- Are drinks included in the Tulum Turtles tour?
There is a cooler with water and soft drinks on board the bus, however in the Akumal beach club you are not allowed to bring in drinks. You may purchase drinks, but it is not included in the price of the tour. In the archeological area of Tulum you are only allowed to bring in water
10.- Can we swim at the beach?
Yes, in Tulum and Akumal we will have free time that you can use to swim, we will also be swimming with the turtles
11.- Can I bring food for my baby?
YES, we are aware that babies eat on different schedules. Baby food can be brought into the restaurant. However, in the archaeological zones the decision depends on the custodians of the zone
12.- Can we bring food into the archeological zone?
Unfortunately NO, there are almost no garbage cans and a lot of garbage would be generated within the archaeological zone, food is not allowed in Tulum or Coba
13.- How much time will we spend at each place?
Times are approximate and depend on many factors, however, we can give you an average itinerary based on our previous experiences
1.- How can I reserve?
Send an email, call or WhatsApp to the numbers that are on the screen, indicating the day and the number of adults and children. We will check if there is availability and you only have to pay a deposit to guarantee your reservation, the rest of the money can be paid in cash at the time of pickup, or you can pay the full amount before the excursion
2.- If I purchase online how do I get my tickets?
When we confirm your deposit, an email will be sent to you with all the information about the meeting place, schedules, photos of the guide, etc. That email is your ticket, there is your reservation number and everything you need to identify yourself
3.- Do I need to reserve for a specific date?
Yes, especially during the holidays we tend to be full on all our tours. It is advisable to have a specific day to guarantee your spaces on the transportation
4.- I do not have a credit card, how do I reserve it?
You can make a direct deposit to our bank accounts, you can also pay with a debit card or you can pay in cash at the time of the tour (Restrictions apply)
5.- I am very apprehensive I have had bad experiences in the past, can I pay for the tour the day of?
Yes, we are flexible with our payment methods, however all we ask is that you show our online advisors that you are really going to show up at the time of the excursion ( restrictions apply) but if we have this option. Send an email for more information
6.- What hours are customer service agents available?
We work all day, but office hours are from 07:00 am to 10:00 pm Monday to Friday and Saturday-Sunday from 07:00 am to 09:00 pm
7.- Can I transfer my ticket to another person?
Yes, without issue as long as both parties are in agreement and you inform us
8.- How do I call from outside of Mexico?
If you dial from the United States we have US phone numbers. If you want to speak to the central offices in Playa del Carmen dial (+52 1) 987 112 9491
9.- If I reserve a date, but I want to change the day, is it possible to do so?
Without any problem, the only thing we ask is 12 hours in advance notice so that these spaces are given to someone else
10.- Can I pay with someone else's credit card?
Yes, as long as the owner of the card is aware of the transaction
11.- I can't print my coupon, what can I do?
Call us to send you a new one in case of loss, although just your name or your confirmation number is more than enough, our operators have a list of all the people they have to pick up
12.- When can I cancel?
At any time as long as it is a minimum of 12 hours in advance, of the day of the excursion. Charges will incur for no shows, but each case is analyzed separately in case of exceptions
13.- How can I contact you?
We have all the means available, you can call, send a text message, by WhatsApp, email which is the most recommended, or you can come in person to our offices located in Playa del Carmen
14.- I am interested can you call me?
Yes, just send us your number and a time to call and one of our operators will gladly contact you
15.- What are your cancellation and refund policies?
As long as you notify us that there will be a change or cancellation 12 hours in advance, no charges apply. We also have a bad weather policy, if it is raining very hard and you consider that it will be like this all day, you can cancel with a 100% refund. There is no other company that offers you all these flexible options
1.- What is the price of the excursion Tulum and swimming with the turtles?
The price per person over 9 years old is $70 USD or $1,400 Mexican pesos. Between 3 and 9 years old is considered a child and the price is $65 USD or $1,300 Mexican pesos per person. Under 3 years old is considered an infant and they are free, however, they will not be assigned a seat on the bus and must travel on your lap. Important: Children over 5ft 4 inches and under 9 years old must show identification to prove their age. For more info check this link
2.- What is considered adult vs child for pricing?
Over 9 years old is considered an adult and they pay $70 USD or $1,400 pesos per person, between 3 and 9 years is considered a child and they pay $65 USD or $1300 pesos per person ( if the child is under 9 years old, but measures more than 5ft 4 inches the must show proof of their age for child prices to be applied). Children under 3 years old are considered infants and are free
3.- We are a big family, do you have group prices?
Yes, contact us to find a package tailored to your needs, and see what promotions are in force
4.- I am not a local do the same prices apply?
Yes, prices are the same for everyone. You can pay with dollars, or euros the exchange rate for the day will apply
5.- How can I pay?
We have many different forms to pay bank deposits, cash (dollars, euros) online payments, and PayPal. Contact us for more information
6.- Can I pay with Dollars or Euros?
Yes, we will apply the exchange rate for the day. If you wish to pay using another type of currency please contact us to see if we accept that currency
7.- Can I pay by credit card?
Yes, without problem as this is the most common form of payment
8.- Can I show my confirmation number using my cell phone or tablet?
Yes, our operators have a list of all of the people that are attending the excursion
1.- Is transportation included?
Yes, luxury transportation, depending on the number of people it can be a bus or a van, all have air conditioning and highly trained drivers
2.- Where will you pick me up?
In the comfort of your lodging center, as long as we know the address and the transport can enter. There is no pickup in popular areas, only in hotels or hostels. If you want more information check this link
3.- How can you guarantee that you will pick me up?
We have a reputation to uphold and nowadays with social media it is very easy to get a bad reputation. We take great care of our image and we will never sell you something that we are not sure we can fulfill. In addition to this we offer you the following, pay everything at the time of pickup. We have no problems in this regard, only that, restrictions apply. If you have questions send us an email we are here to serve you
4.- How many minutes will you wait for me when picking me up?
5 minutes, remember this is a shared tour and there are others that we have to pickup
We reserve the right to change the order of our tour due to forces out of our control, based on our previous experiences, of course always trying to comply with the specifications and previously pre-established stops
Certain limitations must be taken into consideration, due to the configuration of the terrain in the archaeological zone and the places we visit. Do not remain in doubt, if you have any questions, do not worry, we are here to serve you
Sometimes we have everything planned for our vacations, however, luck and causes beyond our control change plans in an untimely way. All we ask is that you notify us as soon as possible to avoid losing money and causing some discomfort to third parties. We always put ourselves in your shoes and try to be the fairest in our cancellation policies