Due to COVID-19, this tour is available from Cancun only on certain days of the week, please send us a message for more information
The best prices with the best quality only here at www.tulum-tours.com and Tulum Xel-Ha Tour. The reason for our success, is that we do not have middlemen, our prices are very competitive for the simple reason that you are dealing directly with the company in charge of managing the excursion, without third parties, only the client and the operator
Children who are taller than 5ft 4 inches, but under 9 years old, need an ID that proves their age in order to apply the child price
Since www.tulum-tours.com was created, it has been thought of as an option for anyone looking for quality tours at great prices. We try to achieve 2 objectives
Our meeting places in most cases will be in the comfort of your hotel lobby, only in a very few cases will we meet you outside your hotel. This way you will not have to spend money to travel to the meeting place
The Tulum Xel-Ha Tour is one of the most complete excursions in the Riviera Maya. However, there are extra activities in the park that are described below. All drinks and food are included in the price of the excursion so that you can have a great day
At Tulum Xel-Ha Tour we like to be up front and very detailed in our descriptions, it is a common practice in our company. We do not want you to have unpleasant surprises or bad times because we did not explain our excursion well. We have put at your disposal this information about what is not included in our tour. It never hurts to put all the cards on the table
There is no other company that offers this type of promotion, we are always trying to innovate and showcase our attractive packages or excursions to our guests
This is possible thanks to the fact that we have no middlemen, when you book with us you are booking with the direct operators of the excursion. This allows us to give you the best price on the market without affecting the quality of the tour. Check out our Tulum Xel-Ha tour
These promotions are valid until March 30, 2021.
*Terms and Conditions
If you want to apply for this promotion please send an email or call and let our customer service department know so that the desired discount can be applied
What are you waiting for, book now and take advantage of these promotions and discounts! www.tulum-tours we are your best option
In the archaeological zone of Tulum there are times especially in the summer months when the heat is intense, it is best to be prepared. Xel-Ha is a water park, you should be prepared to enter the water
All forms of payment are available, in fact we have something that no one else has. You can pay for everything at the time of the tour, of course restrictions apply (you need to ensure our operators that you are going to take our excursion) Either way debit cards, credit cards, online banking etc. is accepted with us
Once the deposit has been made, you will be sent all the necessary information about the pickup place, telephone numbers, photo of the guides and everything you need in order to assist you
1.- How long is the Tulum Xel-Ha Tour?
Depending on where your hotel is located, if it is Cancun or Playa del Carmen, but it lasts approximately 10-11 hours for the visit to Tulum and later Xel-Ha
2.- How much time do we spend in Xel-Ha as part of the Tulum Xel-Ha Tour?
Approximately 5-6 hours in order to really enjoy the park
3.- I only want to visit the Xel-Ha park, do you have this option?
That's right, if you only want to visit the Xel-Ha park we have the package to suit you, send an email requesting a free no obligation quote. We remind you that we are the direct providers of the excursion, therefore we have the best prices on the market
4.- Do you need to know how to swim in order to snorkel?
A little bit, you don't have to be an expert swimmer as long as you know how to float and are calm in the water is more than enough. There are life jackets and lifeguards that will be aware of you and your family
5.- What is there to do in Xel-Ha?
Good question, you can do many activities, first you have everything you want to eat and drink included in all restaurants, all the snorkeling equipment, intertubes, towels, lockers, Children's World, cenotes, Trepachanga, Rock of Courage, and so much more. There are fun activities that the whole family can enjoy, if you want more info check this link
6.- What is and what is not included in the Tulum Xel-Ha Tour?
Broadly speaking, it includes food, beverages, snorkeling equipment, facilities, bathrooms, lockers, towels. Does not include Extra activities such as Swim with dolphins, temazcal, massages, speedboat rides. For more detailed information check what's included and what's not included
7.- How does snorkeling in Xel-Ha work?
There are different points where you can pick up your snorkeling equipment, a great thing is that they give you a totally new snorkel tube for each of your family members. When you finish using the equipment you can return it at any of the aforementioned points. You can back for equipment as many times as you'd like. Xel-Ha is a very large cove and we guarantee that you will see a very large number of fish of all sizes and colors, simply incredible
8.- The price seems very low. Is there some kind of trick?
It is true, and you know why the price is like this, because we are the direct providers of the excursion which allows us to offer the lowest prices on the market However, to avoid misunderstandings, we try to be as upfront as possible about what's included and what's NOT included in the excursion. The simple answer is NO, THERE IS NO TRICK, if you have any questions please contact us
9.- Is food included in the Tulum Xel-Ha Tour?
Yes, there are many restaurants you can eat as much as you'd like, as many times as you'd like
10.- Are drinks included?
Yes, we include water, sodas, beers, etc.
11.- Can we swim at the beach?
Yes, in Tulum and Xel-Ha you will have free time in order to swim at the beach. At Xel-Ha you can snorkeling with the many varieties of fish
12.- Can I bring food for my baby?
Yes, we are aware that babies eat on a different schedule and you are able to bring food into any of the restaurants. However, in the archeological zone it is up to the custodians whether or not it is allowed in.
13.- Can I bring food into the archeological zone?
Unfortunately, NO, there are almost no garbage cans and a lot of garbage would be generated within the archaeological zone, food is not allowed in either Tulum or Coba
14.- How much time will we spend in each area?
The times are approximate and depend on many factors, but we can provide you with a basic itinerary based on our previous experience
15.- Do I have to leave a deposit for use of the snorkeling equipment, lockers or towels?
Yes, you need to leave a cash deposit, that will be returned to you once you return the equipment and towels
16.- Are lockers and towels included?
Yes, lockers and towels are included you just need to leave a small cash deposit which will be returned to you once you return the equipment and towels
1.- How can I reserve?
Send an email, call or WhatsApp to the numbers that are on the screen indicating the day and the number of adults and children, we will check if there is availability. You only have to pay a deposit to guarantee your reservation, the rest of the money in cash at the time of pickup, or you can pay the full amount before the excursion
2.- If I buy online how do I get my tickets?
As soon as we confirm your deposit, an email will be sent to you with all the information about the meeting place, schedules, photos of the guide, etc. That email is your ticket, it includes your reservation number and everything you need to identify yourself to the guides
3.- Do I need to reserve for a specific date?
Yes, especially during the holidays we tend to be full on all our tours. It is advisable to reserve for a specific day to guarantee your spaces in the transportation
4.- I don't have a credit card, how do I reserve it
You can make a bank deposit, pay with debit card, or pay in cash at the time of pickup (Restrictions apply)
5.- I don't have a lot of confidence, I have had bad experiences in the past, can I pay everything at the time of the tour?
Yes, we are flexible in the payment methods, however, all we ask is that you show our online advisors that you are really going to show up at the time of the excursion, so restrictions apply but if we have this option, send an email for more information
6.- What hours are customer service operators available?
We work all day long, but there is someone in the office during the hours of 7:00am-10:00pm, Monday - Friday. Saturday - Sunday, 7:00am-9:00 pm.
7.- Can I transfer my ticket to another person?
Yes, as long as both parties are aware and you inform us
8.- How can I call from outside of Mexico?
If you are calling from the USA, we have local numbers that you can call. If you would like to call directly to our offices in Playa del Carmen you can call (+52-1)987-112-9491
9.- If I reserve for a date, but last minute I want to change the day, is it possible to do so?
Without any problem, the only thing we ask is 12 hours in advance notice so that those spaces can be given to someone else
10.- Can I pay using someone else's credit card?
Yes, as long as the owner of the card is aware of the transaction
11.- I can't print my coupon, what can I do?
Call us to send you a new one in case of loss. Although, just your name or your confirmation number is more than enough. Our operators have a list of all the people they have to pick up
12.- When can I cancel?
At any time as long as it is a minimum of 12 hours in advance, of the day of the excursion. No show charges will be put into effect for no shows. Each case is analyzed separately for possible exceptions
13.- How can I contact you?
We have all the means available, you can call us, send a text message, by WhatsApp, Email (which is the most recommended), or you can come in person to our offices located in Playa del Carmen
14.- I am interested can you call me?
Yes, just send us your number and what time we should call and one of our operators will gladly contact you
15.- What are your refund and cancellation policies?
As long as you notify us that there will be a change or cancellation 12 hours in advance, no charges apply. We also have a bad weather policy, so if it is raining very hard and you consider that it will be like this all day, you can cancel with a 100% refund. There is no other company that offers you all these flexible options
1.- What is the price for the Tulum and Xel-Ha tour?
The price per person over 9 years is $125 US Dollars between 3 and 9 years is considered a child and the price is $62 US Dollars per person, under 3 years is considered an infant and they do not pay, however, they will not have a seat on the bus. Important: Children over 5ft 4 inches and under 9 years old will need identification to prove their age. For more info check out this link
2.- What is considered an adult vs child for pricing?
Over 9 years is considered an adult and they pay $125 USD per person, between 3 and 9 is considered minor and they pay $62 USD per person. If the child is under 9 years old, but measures more than 5ft 4 inches, identification will be required to prove their age, children under 3 years are considered infants and are free
3.- We are a big family, do you have group prices?
Yes, contact us to find a package tailored for you, and see what promotions are available. We have a current promotion for this year, if there are 6 adults pay 5 and you can pay the 6th at the price of a child
4.- I am not local, do the same prices apply?
Yes, the prices are the same for everyone you can pay with pesos, dollars, or euros (the exchange rate for the day will apply)
5.- How can I pay?
We have all forms of payment possible, bank deposits, cash (dollars or euros) pay online, PayPal, contact us for more information
6.- Can I pay with dollars or euros?
Yes, we will apply the exchange rate for the day. If need to pay with another type of currency please send us a message to verify, we accept that currency
7.- Can I pay by credit card?
Yes, without problem, this is the most common form of payment
8.- Can I show my confirmation number using my cell phone or tablet?
Yes, we have a list of everyone that will be taking the excursion
1.- Is transportation included?
Yes, luxury transportation, depending on the number of people reserved for the day it could be a bus or a van, all have air conditioning and highly trained drivers
2.- Where will you pick me up?
In the comfort of your lodging center, as long as we know the address and the transport can enter. There is no pickup in popular areas, only in hotels or hostels. If you want more information check this link
3.- How can you guarantee me that you will pick me up?
We have a reputation to uphold and nowadays with social media it is very easy to get a bad reputation. We take great care of our image and we will never sell you something that we are not sure we can fulfill, in addition to this we offer you the following, pay everything at the moment that we pick you up. We have no problem in this regard (certain restrictions apply). If you have questions send us an email we are here to serve you
4.- How long will you wait for me when picking me up?
5 minutes, remember this is a shared tour and others are waiting to be picked up. The time we can wait is very little.
Sometimes there are things that are out of our control that can affect our time such as demonstrations or accidents on the road. This can force us to change the timing of our excursions, so we reserve the right to change this itinerary with the hope of fulfilling each and every one of our visits
We are a very professional company and we try to make this piece of our country known to our dear visitors, however there are certain aspects that you have to take into account before booking. If there is any way in which we can help just ask, we will look for ways to try to help you however we can, we are here to serve you.
Our cancellation and refund policy are the most flexible of all and we always put ourselves in the place of our clients. We try to have ethical and professional customer service. Check this information and you will see what we are talking about