The best prices with the best quality only here at www.tulum-tours.com and Tulum Xel-Ha Tour, you know what is the reason for our success, we do not have intermediaries, these prices are very competitive for the simple reason that you are negotiating with the company in charge of managing the excursion, without third parties only the client and the operatorDeparting from Playa del Carmen
Children measuring more than 1.40 meters, but under 9 years old, an identification is required to prove their age to apply the price of children
Since www.tulum-tours.com was created, it was thought of as an option for foreign visitors at prices according to this market segment, which is why we try as far as possible to achieve 2 objectives.
Therefore our meeting places in most cases will be in the comfort of the lobby of your hotel, only in cases of force majeure we will quote you outside your lodging center, in this way you will not have to spend money to go to the place of meeting
The Tulum Xel-Ha Tour is one of the most complete excursions of the Mayan Riviera, however, there are extra activities in the park that are described below, what if all the drinks and all the food is included so that have a great day
In Tulum Xel-Ha Tour we like to speak with the truth, and being as detailed in our descriptions is a common practice in our company, we do not want you to have unpleasant surprises or bad times because of not having explained our excursion well, so that we put at your disposal is information about what is not included in our tour, which never hurts to put the cards on the table
There is no other company that offers this type of promotions, we are always trying to innovate and take attractive packages or excursions to our guests
This is possible because we are not intermediaries, when booking with us you are booking with the direct operators of the excursion, which allows us to give you the best market price without affecting the quality of the tour, check this out of our Tulum Xel-Ha Tour
These promotions are valid until August 30, 2019.
*Terms and Conditions
If you wish to apply for this promotion please send an email or call and let our customer service department know so that the desired discount is applied
What are you waiting for, book now and get advantage of these promotions and discounts! www.tulum-tours we are your best option
In the archaeological zone of Tulum there are occasions especially in the summer months in which the heat is very strong, it is best to go prepared and in Xel-Ha being a water park you have to go prepared to enter the water
All forms of payment are on our menu, and in fact we have something that nobody else has, you can pay everything at the time of the tour, of course restrictions apply where you have to prove that you would to show up to our operators, Anyway we also have debit cards, credit cards, online banking etc, is widely accepted with us
Once the deposit is made you will be sent all the necessary information of the pickup place, telephone numbers, photo of the guides and everything elementary to know where to go in case you need assistance
1.- How long is the Tulum Xel-Ha Tour?
Depending on where your hotel is located, whether it is Cancun or Playa del Carmen, but it lasts approximately 10-11 hours since you visit Tulum and later Xel-Ha
2.- How long are you in Xel-Ha?
Approximately 5-6 hours so you can enjoy the park well
3.- I just want to visit the Xel-Ha park. Do you have that option?
That's right, if you only want to visit the Xel-Ha park, we have the package for you, send an email requesting a no obligation quote, we remind you that we are the direct suppliers of the excursion so we have the best prices in the market
4.- Should we know how to swim to snorkel?
A little, you don't have to be an expert swimmer while you know how to float and be calm in the water is more than enough, there are life jackets and lifeguards that will be on the lookout for you and your family
5.- What can be done in Xel-Ha?
Good question, you can do many activities, first you have everything you want to eat and drink included in all restaurants, all the snorkeling equipment as many times as you want, tires, tollas, lockers, children's world, cenotes, trepachanga, rock of courage etc. As you can see are very fun activities that the whole family can enjoy, if you want more info check this link
6.- What is included and what is not in Tulum Xel-Ha Tour?
In general, it includes food, drinks, snorkeling equipment, facilities, bathrooms, lockers, towels. Does not include extra activities such as swimming with dolphins, temazcal, massages, speedboat rides, for more detailed check information what's included and y what's not included
7.- How does snorkeling work in Xel-Ha?
There are different points where you can order your snorkeling equipment, a surprising thing is that they give you a totally new snorkel tube for each of the members of your family, when you finish using it you can return it to any of the points mentioned above and re-order them as many times as you deem necessary, Xel-Ha is a very large cove and we guarantee you will see a very large amount of fish of all sizes and colors, just amazing
8.- Does the price seem very cheap, is there a trick?
It is true, and you know why the price is like this, because we are the direct providers of the excursion which allows us to handle the lowest price in the market, however to avoid misunderstandings, we try to be as explicit as possible about what's included and what's NOT included on the excursion, But the simple answer is NO, THERE IS NO TRICK, if you have any questions please contact us
9.- Does it include food at Tulum Xel-Ha Tour?
Yes, there are many restaurants for all tastes, everything you want to eat, as many times as you want
10.- Does it include drinks?
Yes, we have fresh water, soft drinks, beers etc.
11.- Can we swim on the beach?
YES, in Tulum and Xel-Ha we have free time that can be used to swim on the beach, and in Xel-Ha we can snorkel with many multicolored fish
12.- Can I introduce my baby's food?
YES, we are aware of the babies and if it can be introduced in the restaurant, however, in the archaeological zones the decision depends on the custodians of Tulum
13.- Can you enter food in the archeological zone?
Unfortunately NO, there are almost no trash cans and a lot of garbage would be generated within the archaeological zone, food is not allowed to enter Tulum or Coba
14.- How long in each place?
Times are approximate and depend on many factors, however, we can give you times on average based on our experience, which may vary
15.- Should we leave a deposit for snorkeling equipment, lockers or towels?
Yes, you have to leave a cash deposit, which will be reimbursed at the time the equipment or hoppers are returned
16.- Does it include lockers, towels?
Yes, It includes lockers and towels, you just have to leave a small deposit, which will be returned to you when you return the equipment or the towel
1.- How can I book?
Send an email, call or WhatsApp to the numbers that are on the screen, indicating the day and the number of adults and children, we will check if there is availability and you only have to pay a deposit to guarantee your reservation, the rest of the money in cash at the time of looking for your group or you can pay the full amount before the tour
2.- If I buy online how do I get my tickets?
When we confirm your deposit, an email will be sent with all the information about the meeting place, schedules, photos of the guide, etc. That email is your ticket, there is your reservation number and everything you need to identify yourself
3.- Do I have to reserve for a specific date?
If, especially during the holiday season we tend to be full on all our tours, it is advisable to have a specific day to guarantee your transportation spaces
4.- I don't have a credit card how can I do it?
You can make the direct deposit to our bank accounts, you can also pay by debit card or you can pay in cash at the time of the tour (restrictions apply)
5.- I am very distrustful, I have had bad past experiences, can I pay everything at the time of the tour since I see the transport and the guides?
Yes, we are flexible in the payment methods, however, all we ask is that you show our online advisors that you really do appear at the time of the excursion, so restrictions apply but if we have this option, send an email for more reports
6.- What schedules do you have for customer service?
We work all day, but office hours are from 07:00 am to 10:00 pm Monday through Friday and Saturdays and Sundays from 07:00 am to 09:00 pm
7.- Can I transfer my ticket to another person?
Yes, there is no problem as long as both parties agree and let us know
8.- How do I call you from abroad?
If you dial from the United States we have phones with Lada USA, if you want to speak to the central offices in Playa del Carmen dial (+52 1) 987 112 94 91
9.- If I reserve for a date, but for reasons of force majeure I want to change the day is it possible to do it?
Without any problem, the only thing we ask is 12 hours in advance so that these spaces are sold to someone else
10.- Can I pay with someone else's card?
Yes, while the cardholder agrees to that transaction
11.- I can't print my coupon what can I do?
Send us a message to send you a new one in case of loss, although with only your name or your confirmation number is more than enough, our operators are with a list of all the people they have to look for
12.- When can I cancel?
At any time as long as it is at least 12 hours in advance, if the day of the excursion and does not show up, no show charges or administrative expenses are generated, but each case is analyzed separately in case of exceptions
13.- How can I contact you?
We have all the services available, you can talk on the phone, send an SMS message, by WhatsApp, Email that is the most recommended, or you can come in person to our offices located in Playa del Carmen
14.- I am interested can you call me?
Yes, just send us your phone number and an operator will be happy to contact you
15.- What are your cancellation and refund policies?
While you notify us that there will be a change or cancellation with 12 hours in advance, no charges apply, we also have a bad weather policy, in which it is raining very hard and you think it will be like this all day, you can cancel with a 100% refund there is no other company that offers you all these flexibility options
1.- What is the price of the Tulum and Xel-Ha excursion?
The price per adult above 9 years is $2,400 Mexican pesos per person, between 3 and 9 years is considered a child and the price is $1,200 Mexican pesos per person, below 3 years is considered an infant and they do not pay, however, they won't take a seat on the bus. check this link
2.- When do you consider yourself an adult and a kid?
Above 9 years is considered an adult and pay $2,400 pesos per person, between 3 and 9 is considered minor and pay $1,200 pesos per person, if the child is under 9, but is over 1.40 cm is considered an adult, children under 4 years are considered minors and do not pay
3.- We are a big family, do you have a better price?
Yes, contact us to find a package to suit you, and see what promotions are available, the one we have all this year is if there are 6 adults pay 5 and 6 you can pay at the price of a child
4.- What promotions do you have?
If there are 6 adults, we give you a discount on the sixth person, that is, for every 6 you pay only 5 and the 6th we give it at the price of children, the best prices and the best promotions because we are the direct operators of the excursion, you are a larger group send email we can give you a better discount
5.- I am not Mexican, do you respect the same price?
Without any problem, it is the same price for everyone, you can pay in pesos, us dollars or euros at the exchange rate of the day of the excursion
6.- How can I pay you?
In all possible ways, bank deposit, cash, dollars, euros, online banking, PayPal etc. contact us for more information
7.- Can I pay you in Dollars or Euros?
Yes, only the exchange rate of the day applies, if it is another currency send email to see if we can accept it
8.- Can I pay you with a credit card?
Yes, without any problem in fact, it is the most common payment method
9.- Can I present my purchase confirmation on my cell phone or Tablet?
Yes, our operators have a list of all the people considered in the excursion
1.- Does it include transportation?
Yes, luxury transportation, depending on the number of people can be a truck or a van, all have highly trained air conditioning and driver
2.- Where do they pick me up?
In the comfort of your lodging center, as long as we know the address and transport can enter, there is no pickup in the popular areas, only in hotels or hostels, you want more information check this link
3.- How do you guarantee that if you start looking for me?
We have a reputation to take care of and today with social networks it is very easy to have a bad reputation, we take great care of our image and we will never sell you something that we are not sure we can meet, besides with this we offer the following, pay everything at the moment that we go to look for you, when you see the transportation and our guides, we have no problems in this, restrictions apply, if you have questions send an email we are here to serve you
4.- How many minutes do I have tolerance when going through me?
5 minutes, remember that there are more people that we have to go looking for, so out of respect for others, the tolerance time is very short.
Sometimes weather is not on our side, social problems such as manifestations or road accidents that are beyond our control, can force us to change the synchrony of our excursions, causes of force majeure, so we reserve the right to change this itinerary with the hope of fulfilling each and every one of our visits
As far as possible we are a super professional company and we try to make this little piece of our country known to our dear visitors, however there are certain aspects that you have to take into account before booking, however, talk to us, we will seek Always try to help you in whatever we can, we are here to serve you.
Our cancellation and refund policy is the most flexible of all and we always have in mind to put ourselves in place of our clients, we try to have an ethical and professional customer service, Check this information and you will see what we are talking about
Valoración:5/5 basado en 8 votos
Xel-Ha is a natural park with a beautiful landscape, there are many things to do like snorkeling, visit the underwater caves, walk through the interior paths of the jungle and navigate through the jungle in a tire, it is very recommended for people who like the outdoors, walks and water
It is not the first i visit TULUM, this last day of the year I went again, and I fell in love with that place again. The city is very well maintained and clean, the Landscapes of the Sea are absolutely stunning, the breeze you feel is delicious and if you have time you can relax and imagine how their original settlers lived. TULUM is definitely one of my favorite places and I will return whenever I can. I loved
Xel-Ha is a wonderful place, very nice, everything works fine, from when you are going to look for the hotel until the return. Amazing food and is all inclusive for eating, drinking and snorkeling with the price of admission
I loved Xel-Ha! the waters are beautiful, the park very clean, the areas that are being remodeled very well marked and without affecting the environment, the restaurants very well stocked and cared for
The snorkeling in Xel-Ha is excellent, we spent hours and hours touring every corner where there were fish and we lacked time. I hope you enjoy it as much or more than we do!
It is the fourth time that I go to Xel-Ha and there is always something new, delicious food and drinks also divine water, the best is Mo's flight! Incredible
In Xel-Ha there are spectacular aquariums, coves and rivers for family walks
Not to mention the Snorkel in the amazing river see so many fish! the zip lines! Everything really fine. Always attended by the host staff and always lifeguards on the lookout!