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Book now pay when you take the excursion **Restrictions apply**
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| The language of this tour is in english | |
- Description
- Prices
- Meeting place
- Included
- Not Included
- What to bring
- Payment Methods
- Frequent questions
- Itinerary
- Restrictions
- Cancellations
- Reviews
Description
Book now pay when you take the excursion **Restrictions apply**
Reading Time 3.20 minutes
Description Tulum Cenote Tour
Tulum is impressive, its architecture impresses as soon as you arrive. Seeing the structures that have been standing through all of those years, and the location is priceless, only here in the Tulum Cenotes tour
The best and most impressive cenotes in the Riviera Maya. Cenotes in Playa del Carmen, great cenote Tulum, hidden cenote and more. Our combination of tour Tulum + swimming in cenotes is an excellent option
Tulum
The mixture of history, landscape and with the combination of the ruins and the views of the beautiful blue sea. It will leave you amazed. Tulum is very well preserved, very organized and protected. It is beautiful to walk through the ruins, to learn the history and hear the stories from the guides
You cannot miss the opportunity to see the ruins, our guides have an excellent attitude and disposition, they will tell you stories, legends,and traditions of this part of Mexico and of the Mayan civilization in general. It is an excellent package full of fun that only the Tulum Cenotes tour can offer you
Tulum was an important point of trade for products, upon the arrival of the Spaniards. It was one of the most inhabited cities of the postclassic period. In later years it became uninhabited, originally it was called Zama which means sunrise, and then when it was abandoned by its inhabitants it was given the name of Tulum which means Wall
From the moment you enter this place it's magical, the unique buildings and to be able to see and visit them. We will also visit the temple of the frescoes, the house of the columns, the temple of the descending god, the temple of the wind and to finish the castle. When you reach the top you will experience the immensity of the sea as a gift for all our visitors, the turquoise sea in the background with its different shades of blue from sky blue to dark blue. The colors are almost unbelievable and so beautiful. When you go down to the beach (access to the beach is the responsibility of the authorities of the archaeological zone) and you melt into that blue, it is a feeling that cannot be described
The view is incredible and after visiting the archaeological zone it is fabulous to play a little on the beach, an incredible place to visit
What are you waiting for, do not think about it anymore, I assure you that you will not regret it, your best option is with Tulum Cenotes tour
Price includes
- Round-trip transportation
- Entrance to Tulum
- Certified guide in Tulum
- Free time in Tulum
- Visit a beautiful cenote
- Mexican Snack
Cenote
restrictions apply Click here for more information
The ancient Mayans believed that cenotes were places full of magic, they believed in many gods, and there were good gods and bad gods, the bad gods according to their beliefs lived in the bowels of the earth in a place they called XIBALBA
They thought that the best way to keep these gods inside the Xibalbá was to keep them satisfied. For that reason, the first divers - archaeologists who entered the depths of these cenotes found countless beads of jade, ceramics, etc.
The cenote we will visit is one of the most spectacular in the region. We will be able to explore the depths of the earth, swimming in crystal clear waters full of life
Beautiful cenote, very very clear water, not so cold. The place is well preserved, pure nature
This Cenote that we visit is not as well known, which is an advantage because it is not saturated with people like others in the region. The groups are smaller, and the staff is super friendly. It is in the middle of the jungle and it is very large with very interesting swimming areas
It is a cenote with crystal clear water, very calm, such a fun way to spend a few hours at a really good price for tourists - the fish are very friendly and a lovely way to cool off. friendly and helpful staff
The great attraction is to see the fish, stalactites and caves that are in the place. I think that 80% of the attraction in this type of cenote is that. The cenote is very beautiful, you have to be encouraged to swim in the cavern part, explore all its corners, that was the most spectacular thing, you will feel like you are on another planet
Cenote Yum Ha is a cavern cenote, you enter with a guide who carries a flashlight to illuminate the underground caverns and who will give you a very interesting explanation of the cenotes
Without any doubt the best cenote in the region, Staff is nice and unbeatable facilities. We pride ourselves on our personalized attention, totally recommended for all visitors in the Cancun, Playa del Carmen and Riviera Maya areas. The feeling of swimming through the cenote is something you will remember for a lifetime
It is a unique experience and 100% recommended for everyone. The place is spectacular and unique, do not think twice Tulum Cenotes tour guaranteed fun
Mexican Snack (Informal Meal)
After walking in the Tulum sun and swimming in the refreshing waters of the cenote, the physical effort will make them very hungry and thinking about that we have a delicious Mexican snack, although it is not a very abundant meal and it only serves to scare away hunger
Although we strive to provide an excellent meal experience for our customers, it is important to note that our offering is not formal meal
We focus on providing a relaxed and welcoming environment for our customers, so our meals are informal and designed to put our customers at ease. While our food may be delicious and beautifully presented, it doesn't adhere to the strict standards of a formal meal
We pick you up at your hotel lobby
If you are staying in Playa del Carmen, Tulum or the Riviera Maya, we are pleased to inform you that we have the option of picking you up at the door of your hotel, yes, you heard correctly, the price includes the transfer service from your lodging center, in the same place where we pick you up, it will be the same place where we will drop you off at the end of the cenotes excursion
All you have to do is be punctual at the meeting place and we take care of everything, so that you have an incredible day
Direct Operators
If you came here looking for information about only cenotes, we want to tell you that we have this option, if you just want to make a quick visit to Tulum we also have an option called Tulum Express. Being the direct providers of the excursion allows us the flexibility to create the best tour for you. We have a wide variety of tours such as:
- Tulum Express
- Tulum, Coba & Paradise beach
- Tulum, Coba & Cenote
- Tulum & Xel-Ha
- Tulum & Swim with turtles
- Tulum ATV Tour
- Chichen Itza Private Tour
Other options
We have a variety of combinations that include cenotes, for example
- Tulum + Cenotes (4 Cenotes)
- Only cenotes (4 cenotes)
- Tulum + Coba + Cenote
Send us a message I'm sure that we have something according to your expectations
I will take this opportunity to tell you that we have a blog with a lot of information on how to take advantage of the tourist places of Tulum. A review of Cenotes and other places to visit around this beautiful area. Tips, recommendations and advice on how to stretch your money and get the most out of your day in this heavenly place
Questions such as "cenote dos ojos", "cenote aktun chen", "chichen itza tour", "cenotes in tulum", are easily answered by our agents, who are locals in the Tulum area and know all the places like the palm of their hand
As you may have already realized, we have everything to make your vacation the perfect balance of quality and price. We never tire of repeating that we are your best option to visit the archaeological zone of Tulum since we are the direct operators of the Tulum cenotes excursion
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Prices
We can offer you the lowest price on the market with equal or higher quality than our competitors because our company is the direct provider of the tour. This allows us to offer you the best prices available
In our company we warmly welcome visitors from all over the world, but placing special emphasis on our visitors that come from far to visit our beautiful country. The price for our excursion is in pesos, but you can also pay in dollars or euros
Departures from Playa del Carmen
- Older than 9 years old will be charged adult prices of $50 usd or $1000 pesos per person or $50 euros
- 3-9 years old will be charged children prices of $45 USD or $900 pesos per person or $45 euros
- Under the age of 3 is free however they will not be assigned a seat and must travel on your lap
Meeting Place
For your convenience, our guides have instructions to pick up each of our guests in the lobby of their respective hotels (as long as the hotel is on our pre-established routes)
By doing this we save you the cost of transportation to the meeting point. You will also not need to struggle looking for directions, nor will you have to spend more money to pay a taxi to the meeting place
- Meeting place is in the lobby of your hotel (hotels located in Playa del Carmen, Riviera Maya o Tulum)
- Time of your pickup will depend on the location of your hotel
- If we know where your hotel is located and are allowed to enter we will pick you up, if not we will designate a close central for pickup
- If you are unsure of the location of your hotel send a message by WhatsApp
Included
Below, you will find a description of what our excursion includes, we recommend that all our guests always carry cash for extra expenses not included in the tour. We try as much as possible to include everything necessary, but there can always be unexpected purchases, tips, photographs etc.
- Round-trip transportation from hotels located in Playa del Carmen, Riviera Maya o Tulum
- Comfortable vehicles with air conditioning
- Professional driver
- Early departures to take advantage of the entire day
- Access to the archeological zone of Tulum
- Includes entrance and taxes to enter the protected natural area of Tulum
- Guided visit of Tulum with a guide certified by the archeological area
- Free time in Tulum
- Mexican Snack
- Entrance to the cenote
Not included
With the greatest interest in the well-being of our clients, we make a list of the things that are not included in our tour in order to avoid misunderstandings. If you have any questions please do not hesitate to contact us
- It's necessary to pay a tax of $25 USD / $500 MXN per person to enter the new natural protected area, Jaguar Park
- Tips
- Photos
- Souvenirs
- If you bring a video camera into the ruins there will be an extra charge
- Snorkeling equipment (masks, life vests, etc.)
- If it is not specified on the list of things included it is not included
What to bring
Taking into account that the archaeological zone of Tulum is different from other archaeological zones in the peninsula, we have for you the following recommendations of items to bring, to make your visit more pleasant and always keeping in mind your comfort
- Cap or sun hat for the sun
- Light comfortable clothing, you will be walking in temperatures that can reach the high 80s
- Comfortable shoes for walking (tennis shoes, or sandals)
- A backpack for water (inside the archeological zones there may not be any available, or can be expensive)
- Sunblock
- Sunglasses
- Towels
- Snacks
- Camera
- Mosquito repellent
- Swimming suit (you can swim at Tulum and in the cenotes) you can wear your swimming suit under your clothing if you'd like
- Cash, or credit card for souvenirs
- Mask for snorkeling
- Good attitude
Payment forms
We have all of the forms of payment available
- Bank deposits (At least 2 days in advance)
- PayPal (At least 2 days in advance)
- If you are at all apprehensive we also have the option to pay the total cost of the excursion at the moment of pickup Restrictions apply
Frequently asked questions
1.- How long is the tour of Tulum and cenotes?
Depending on where your hotel is located, if it is Playa del Carmen, but it lasts approximately 8-9 hours because we will be visiting 2 fantastic places. Tulum and a spectacular cenote
2.- Do you need to know how to swim in order to enter the cenote?
A little bit, you don't have to be an expert swimmer as long as you know how to float and are calm in the water, that is more than enough
3.- What is included in the cenote?
Entrance fee, bathrooms, and showers
4.- What's included in the tour Tulum + Cenotes?
We include the following
- Round-trip transportation
- Entrance into the archeological zone of Tulum
- A guided tour of Tulum with a certified guide
- Visit cenote
- Mexican snack
For more information check this link
5.- The price seems very low, is there some kind of trick?
It's true, and you know why the price is so low? Because, we are the direct providers of the excursion which allows us to offer the lowest prices on the market. In order to avoid misunderstandings, we try to be as upfront as possible about what we include and what is NOT included with the excursion. The simple answer is NO, THERE IS NO TRICK, if you have any questions please contact us
6.- Is food included in the tour Tulum + Cenote?
There is a Mexican snack, however is not a formal meal
7.- Are drinks included in the tour Tulum + Cenote?
At the Mexican snack there are some lemon water
8.- Are we able to swim at the beach?
Unfortunately at the moment the beach in front of the Tulum ruins is closed
9.- Can I bring in food for my baby?
YES, we understand that babies need to eat on different schedules. Food can be brought into the area of the cenote. However, in the archaeological zones the decision depends on the custodians of the archeological zone
10.- Can we bring food into the archeological zone?
Unfortunately NO, there are almost no garbage cans and a lot of garbage would be generated within the archaeological zone. Food is not allowed in either Tulum or Coba
11.- How much time will we spend in each area?
Times are approximate and depend on many factors, however, we can give you average times based on our experience, which may vary
- Tulum: 2 Hours
- Cenote: 1 hour
- Snack Mexicano: 30 Minutes
1.- How can I book?
Send an email, call or WhatsApp to the numbers that are on the screen, indicating the day and the number of adults and children. We will check if there is availability and you only have to pay a deposit to guarantee your reservation. The rest of the money can be paid in cash at the time of pickup, or you can pay the full amount before the excursion
2.- If I buy my excursion online how will I get my tickets?
When we confirm your deposit, an email will be sent to you with all of the information, including the meeting place, schedules, photos of the guide, etc. That email is your ticket, your reservation number and everything you need to identify yourself
3.- Is it necessary to book for a specific date?
Yes, especially during the holidays we tend to be full on all our tours, it is advisable to have a specific day to guarantee your spot in the transportation
4.- I do not have a credit card, how can I purchase the tour?
You can make a direct deposit to our bank accounts, you can also pay with a debit card, or you can pay in cash at the time of the tour (Restrictions apply)
5.- I am very unsure, I have had bad experiences before, can I pay at the time of the tour?
Yes, we are flexible in the payment methods, however, all we ask is that you show our online advisors that you are really going to show up at the time of the excursion. So in this aspect restrictions apply but we do have this option available. Send a email for more information
6.- What hours are Customer service agents available?
We work all day, but the times that there is someone in the office is Monday to Friday 7:00am- 10:00pm, Saturday and Sunday 7:00 am -9:00 pm
7.- Can I transfer my ticket to another person?
Yes, without problem as long as both parties are in agreement and you inform us
8.- How can I call from outside of the country?
If you are calling from the United States we have US telephone numbers available. If you would like to speak directly with our Playa del Carmen office you can call +52 987 112 9491
9.- If we have a reservation for a specific day and something out of our control happens are we able to change the day?
Without problem, the only thing we ask, if possible please give us at least 12 hours notice, so that we can give those spaces to others
10.- Can I pay with someone else credit card?
Unfortunately no
11.- I can't print my coupon, what can I do?
If you have lost the number contact us for a new confirmation number. But, as long as you have the number available that is all we need, along with the name included on the reservation. Our operations have a list of names and confirmation numbers
12.- When can I cancel?
You can cancel at any moment, we just ask that you give us a 12 hour advance notice. If you do not present the day of the excursion there will be NO refund for a no show (each case is different and can be analyzed to determine if there are any exceptions)
13.- How can I contact you?
We have all measures available for you to contact us. You can contact us by phone, send a text message, WhatsApp, or email
14.- I am interested can you call me?
Yes, just send us your phone number and time to call and one of our operators will gladly contact you
15.- What are your policies for cancellations and refunds?
As long as you notify us of any changes or cancellations 12 hours in advance, no charges will apply. We also have a bad weather policy, if it is raining really hard and you determine that it will be like this all day, you can cancel with 100% refund. There is no other company that offers you all of these flexible options
1.- What's the price of the excursion Tulum +Cenote from Playa del Carmen?
Price per person over 9 years old is $1000 Mexican pesos. For ages 3 to 9 child prices of $900 Mexican pesos per person, under 3 years old is considered an infant and are free. Please note that they will not be assigned a seat on the bus and must travel on your lap. Important:
2.- When do adult vs children prices apply from Playa del Carmen?
Over 9 years old will pay full price of $50 USD per person, between 3 and 9 it is considered minor and they pay $45 USD per person, if the child is under 9 years old, but is taller than 5ft 4 inches they must show proof of age to apply child prices. Children under 3 years old are considered infants and are free
3.- We are a big family, do you have group prices?
Yes, contact us to find a package tailored to you, and see what promotions are available
4.- What promotions do you have?
Send a message, if you are at least 6 persons we might have something for you
5.- I am not a local do I still get the same price?
Yes, the prices are the same for everyone. You can pay in pesos, dollars, or euros the exchange rate of the day will be applied
6.- How can I pay?
We have all payment forms available, bank deposits, cash, online bank transfers, and PayPal. Contact us for more information
7.- Can I pay in Dollars or Euros?
Yes
8.- Can I pay by credit card?
Yes, without problem, credit card payments are the most common form of payment
9.- Can I show my confirmation number using my cell phone or tablet?
Yes, we have a list of everyone that is taking the excursion so just your name is necessary
1.- Is transportation included?
Yes, transportation is included. Depending on the number of people it can be a bus or a van, all have air conditioning and highly trained drivers
2.- Where will you pick me up?
In the comfort of your hotel as long as we know the address and are able to enter. There is no pickup in popular areas, only in hotels or hostels, for more information check this link
3.- How can you guarantee me that you will pick me up?
We have a reputation to withhold and nowadays with social networks it is very easy to get a bad reputation, we take great care of our image and we will never sell you something that we are not sure that we can fulfill. In addition, we offer you the option to pay the day of your tour, we have no problems in regards to this (restrictions may apply). If you have any questions send us an email, we are here to serve you
4.- How long will you wait for me when picking me up?
5 minutes, remember that there are more people we have to pick up, so out of respect for others the tolerance time is very short
Itinerary
For us, creating a specific itinerary for the Tulum and cenote excursion is fundamental because we avoid misunderstandings. By being very specific, we facilitate the user's experience and allow them to know if the excursion we are offering aligns with their expectations
Knowing a specific itinerary gives you peace of mind by knowing what to expect at each moment and avoiding uncertainty. It also allows you to compare prices and analyze what is included and what is not, and from there, make a more informed decision according to what you are looking for
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We pick you up directly from your hotel (restrictions apply)
Playa del Carmen
If your hotel is in Playa del Carmen, there's an 80% chance we can pick you up, especially if it's in the downtown Playa del Carmen area
If we can't pick you up directly from your hotel, we will establish a meeting point that is just a few minutes walk away
Tulum
If you are in Tulum, we need to set a meeting point. We have meeting points throughout the city. Send a message via WhatsApp and we'll be happy to help you find the nearest location
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Intermediate stop to divide the different groups for the excursions to Tulum
In addition to the excursion to Tulum, we also have excursions to Akumal and ATV tours. It is possible that in your transportation, there may be people heading to other locations. At this point, they will be distributed into the transportation that corresponds to them
Additionally, here are the cashiers. If you still need to pay for the excursion, this will be the moment when you should pay the amount for the excursion
Important, we prefer cash payment. We accept pesos, dollars, or euros. Please take into consideration that if you pay
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Transportation to the Tulum Archaeological Site
Transportation to the Tulum Archaeological Site, one of the most beautiful ruins due to its location facing the Caribbean Sea
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Visit Tulum Mayan Ruins
We visit the Tulum archaeological site, which includes entrance fees and taxes. You will also be accompanied by a guide whose explanations will bring the archaeological site to life
After visiting Tulum, you will have free time to explore the site at your own pace and take photos
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Visit beautiful cenote
After visiting Tulum and the heat from walking around, we will visit an underground cenote called YUM-HA.
You need to take a shower to remove makeup, lotions, or creams that may affect the water visibility and the environmental protection of the cenote
There are lockers to store your belongings, and a guide with a flashlight will enter with the group, providing fascinating information about the importance of cenotes in the Yucatán Peninsula
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Mexican Snack
After visit Tulum and swimming in the cenote, the physical effort will be considerable, and we know you'll be very hungry, so we have a delicious Mexican snack for you
Mexican snack is to curb your hunger, it is not considered a formal meal, and it usually consists of rice, beans, a chicken taco, and a jug of lime water
There are also beers or soft drinks, but they come at an extra cost
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Transportation back to your hotel
We'll take you back to your hotel. We will drop you off at the same location where we picked you up
Restrictions
We want to be clear when mentioning the restrictions of our tour, we do this to avoid accidents and to alert our clients to the level of effort required in some of the activities that make up the tour, such as:
- You must add $25 USD / $500 pesos per person to the price. (Payment must be made in cash at the entrance of Tulum.)
- To apply the payment the day of the excursion is only groups of less than 4 people. If you make two reservations we cannot guarantee that they will go on the same transportation
- Because of the uneven paths, and gravel roads it is not recommended for people in wheelchairs
- Need to have the ability to walk through uneven terrain, inclines, and gravel paths
- There is a 10 minute walk from the parking lot to the entrance of the ruins in Tulum
- Under the age of 18 must be accompanied by an adult
- Tripods and special video equipment is prohibited in the ruins
- In Tulum it is strictly prohibited to climb the ruins
Cancellations
We understand that things can occur and you might need to cancel the tour (illnesses, mood, change of plans), that is why we are a company sensitive to these situations and we put at your disposal our cancellation policy
- There are no charges for cancellations
- If there is very heavy rain you have the option to cancel without any type of penalty
- Health problems apply to a single individual, but not to the rest of the participants
Reviews
Review"I enjoyed the visit to Tulum, the guides are friendly and provide clear explanations. I had visited Tulum many years ago, maybe 20, and it has changed a lot"
"An unbeatable family trip. We only had to worry about bringing swimsuits and towels"
"Very good experience, the staff was very considerate with everyone and very attentive. Tulum and the cenote are very beautiful and attractive places"
"Magnificent excursion to the Tulum ruins and the cenote, the guides were great with us"
"All the activity was very well planned and executed with great seriousness and professionalism. It was worth every penny we paid"
"Excellent tour to Tulum and the cenote, our guide and driver were very good, very attentive and quick. We were able to do all the activities without rushing"
"Tulum is incredible, having the turquoise sea as a backdrop with the archaeological ruins is impressive. It’s worth going and understanding the history of the Mayans. Just be careful with the heat"
"Tulum is a must-visit place, with a large number of Mayan ruins and perfect landscapes. If you love taking thousands of photos, it's the perfect spot"
"The ruins are smaller than Chichen Itza, but very well preserved, and the fact that they are next to the sea gives them a unique charm"
"Tulum ruins are very beautiful, it's great for sightseeing and taking good photos. You can't miss it if you're in Playa del Carmen"