We have the luxury of being able to offer the lowest price in the market with the same or higher quality than our competitors because our company is responsible for the complete operation of the tour, this allows us to offer you the best prices
In our company we warmly welcome visitors from all over the world, the price is in pesos and you can pay in dollars or euros at the current exchange rateDeparting from Playa del Carmen
Children measuring more than 1.40 meters, but under 9 years old, an identification is required to prove their age to apply the price of children
For your convenience, our guides have instructions to go through each of our guests to the lobby of their respective hotel
In this way we save you the cost of transportation to the meeting point, in this way you will not have to deal looking for directions, nor will you have to pay more money to pay a taxi to the meeting place
Below, you will find a description of what our excursion includes, in a very attentive way we strongly recommend all our guests to always carry cash for extra expenses not included in the tour, we try as much as possible to include everything necessary, but there may always be unforeseen purchases, tips, photographs etc.
With the greatest interest on the well-being of our clients we make a list of the things that are not included in our rate, this in order to avoid misunderstandings as much as possible, if you have any questions please do not hesitate to contact us
We have the best promotions, always having as main objective to reach the large groups or families that visit the Yucatan Peninsula, in this way we put at your disposal the following promotions in force this year
These promotions are valid until August 30, 2019.
*Terms and Conditions
If you wish to apply for this promotion please send an email or call and let our customer service department know so that the desired discount is applied
What are you waiting for, book now and get advantage of these promotions and discounts! www.tulum-tours we are your best option
Taking into account that the archaeological zone of Tulum is different from other archeological zones on the peninsula, we have for you the following recommendations of items to bring, to make your visit more pleasant and always looking for your comfort
We have all available payment methods such as:
Once the deposit is made you will be sent all the necessary information of the pickup place, telephone numbers, photo of the guides and everything elementary to know where to go in case you need assistance
1.- How long is the Tulum Cenotes tour?
Depending on where your hotel is located, whether it is Cancun or Playa del Carmen, but it lasts approximately 7 hours since 2 fantastic places are visited. Tulum and spectacular cenote
2.- Should we know how to swim? to be in the cenote
A little, you don't have to be an expert swimmer while you know how to float and be calm in the water is more than enough
3.- What does it include in the cenote?
Entrance to the cenote, facilities inside the cenote, bathrooms, showers etc.
4.- What does the Tulum Cenotes tour include?
5.- Does the price seem very cheap, is there a trick?
It is true, and you know why the price is like this, because we are the direct providers of the excursion which allows us to handle the lowest price in the market, however to avoid misunderstandings, we try to be as explicit as possible about what includes and That does not include the excursion, but the simple answer is NO, THERE IS NO TRICK, if you have any questions please contact us
6.- Does Tulum Cenotes tour include food?
No. It is not a very long excursion
7.- Does Tulum Cenotes tour include drinks?
Does not include drinks
8.- Can we swim on the beach?
YES, in Tulum we have free time that can be used to swim on the beach, also remember that we will swim in a spectacular cenote
9.- Can I introduce my baby's food?
YES, we are aware of the babies and Yes it can be introduced into the cenote, however, in the archaeological zones the decision depends on their custodians.
10.- Can you enter food in the archeological zone?
Unfortunately NO, there are almost no trash cans and a lot of garbage would be generated within the archaeological zone, food is not allowed to enter Tulum or Coba
11.- How much time in each place?
Times are approximate and depend on many factors, however, we can give you times on average based on our experience, which may vary
1.- How can I book?
Send an email, phone call or WhatsApp to the numbers that are on the screen, indicating the day and the number of adults and children, we will check if there is availability and you only have to pay a deposit to guarantee your reservation, the rest of the money in cash at the time of looking for your group or you can pay the full amount before the tour
2.- If I buy online how do I get my tickets?
At the time we confirm your deposit, an email will be sent with all the information of the meeting place, schedules, photos of the guide etc. That email is your ticket, there is your reservation number and everything you need to identify yourself
3.- Do I have to reserve for a specific date?
If, especially during the holiday season we tend to be full on all our tours, it is advisable to have a specific day to guarantee your transportation spaces
4.- I don't have a credit card how can I do it?
You can make the direct deposit to our bank accounts, you can also pay by debit card or you can pay in cash at the time of the tour (restrictions apply)
5.- I am very distrustful, I have had bad past experiences, can I pay everything at the time of the tour since I see the transport and the guides?
Yes, we are flexible in the payment methods, however, all we ask is that you show our online advisors that you really do appear at the time of the excursion, so restrictions apply but if we have this option, send a email for more information
6.- What schedules do you have for customer service?
We work all day, but office hours are from 07:00 am to 10:00 pm Monday through Friday and Saturdays and Sundays from 07:00 am to 09:00 pm
7.- Can I transfer my ticket to another person?
Yes, there is no problem as long as both parties agree and let us know
8.- how can i call you from abroad?
If you dial from the United States we have phones with Lada USA, if you want to speak to the central offices in Playa del Carmen dial (+52 1) 987 112 94 91
9.- If I reserve for a date, but for some reasons i want to change the day is it possible to do it?
Without any problem, the only thing we ask is 12 hours in advance so that these spaces are sold to someone else
10.- Can I pay with someone else's card?
Yes, while the cardholder agrees to that transaction
11.- I Can not print my coupon What can i do?
Call us to send you a new one in case of loss, although with only your name or your confirmation number is more than enough, our operators are with a list of all the people they have to go to look for
12.- When can I cancel?
At any time as long as it is at least 12 hours in advance, if for some reason you don't show, There is some charges or administrative expenses are generated, but each case is analyzed separately
13.- How can I contact you?
We have all the options available, you can talk on the phone, send an SMS message, by WhatsApp, Email that is the most recommended, or you can come in person to our offices located in Playa del Carmen
14.- I am interested can you mark me?
Yes, just send us your phone number and an operator will be happy to contact you
15.- What are your cancellation and refund policies?
While you notify us that there will be a change or cancellation with 12 hours in advance, no charges apply, we also have a bad weather policy, which stipulates that, if it is raining very hard and you think it will be like this all day, you can cancel with a 100% refund there is no other company that offers you all these flexibility options
1.- What is the price of the Tulum and Cenotes excursion from Playa del Carmen?
The price per adult over 9 years is $45 dollars per person, between 3 and 9 years is considered a child and the price is $40 dollars per person, under 3 years is considered infant and do not pay, however, no they take a seat on the bus. Important: Children over 1.40 and under 9 are considered adults and an identification is required to check their age for more info check this link
2.- When do you consider yourself an adult and a kid from Playa del Carmen?
Above 9 years is considered an adult and they pay $45 dollars per person, between 3 and 9 they are considered minors and they pay $40 dollars per person, if the child is under 9 years old, but is over 1.40 cm tall, they are considered adults, children under 3 years are considered minors and do not pay
3.- Are we a big family, do you have a better price?
Yes, contact us to find a package to suit you, and see what promotions are available, the one we have all this year is if there are 6 adults we give you a 15% discount for each member of your family
4.- What promotions do you have?
If there are 6 adults we give you a 15% discount, the best prices and the best promotions because we are the direct operators of the excursion, you are a larger group send email we can give you a better discount
5.- I am not Mexican, do you respect the same price?
Without any problem, it is the same price for everyone, you can pay in pesos, us dollars or euros at the exchange rate of the day of the excursion
6.- How can I pay you?
In all possible ways, bank deposit, cash, dollars, euros, online banking, PayPal etc. Contact us for more information
7.- Can I pay you in Dollars or Euros?
Yes, only the exchange rate of the day is applied, if it is another currency send email to see if we can accept it
8.- Can I pay you with a credit card?
Yes, without any problem, in fact, it is the most common payment method
9.- Can I present my purchase confirmation on my cell phone or Tablet?
Yes, our operators have a list of all the people considered in the excursion
1.- Does it include transportation?
Yes, luxury transportation, depending on the number of people can be a truck or a van, all have air conditioning and highly trained drivers
2.- Where do they pick me up?
In the comfort of your lodging center, as long as we know the address and transport can enter, there is no pickup in the popular areas, only in hotels or hostels, you want more information check this link
3.- How do you guarantee that you would pick me up?
We have a reputation to take care of and today with social networks it is very easy to have a bad reputation, we take great care of our image and we will never sell you something that we are not sure we can meet, coupled with this we offer the following pays everything at the moment that we go to look for you since you see the transport and our guides, we have no problems in this regard, only that, if restrictions apply, if you have questions send an email we are here to serve you
4.- How many minutes do I have tolerance when going for me?
5 minutes, remember that there are more people that we have to go looking for, so out of respect for others, the tolerance time is very short.
Our itineraries are totally flexible to events outside our operation (crashes, demonstrations etc) always trying to visit all the places mentioned in the tour description. We reserve the right to modify the itinerary based on our experience.
At the time of mentioning the restrictions to our tour we do it with the aim of avoiding accidents and alerting our clients of the level of effort required in some of the activities that make up the tour such as:
As humans we understand that on some occasions they want to cancel the tour (diseases, humor, change of plans), that is why we are a company sensitive to these situations and we put at your disposal our cancellation policy
Rate:5/5 based on 6 votes
This cenote have the most beautiful spots! The water is so good, I went alone and I enjoyid everything, if I u come to Tulum you would love this place!!
The place was clean enough and very well run. Everyone was showering before and after going in which certainly helps protect the bio diversity in the cenote.
Great cenote; the whole family (including two teenagers) liked it!
This was my first time going to a cenote, and I was so pleased with the outcome. I brought my own snorkel gear (but you can rent on site), rented a life vest and brought my own snacks. There is nowhere to buy food once you're there. There are bathrooms though.
This was the second cenote I visited while in Tulum and I must say, it was amazing. The cenote is beautiful and the staff there are super strict about fully showering before entering the water. I respected this, as outsiders seem to have a lax take on how precious these waters are to the locals and do not need our pollution of something so endeared
Grand Cenote was the first cenote I experienced while in Tulum and it was by far my favorite. The water is breathtaking (pictures don't do it justice) and the overall experience is just the coolest. There are turtles, amazing underwater views and every part is excellent for snorkeling (bring your own gear so you don't have to pay!)