Tulum is impressive, its architecture impresses as soon as you arrive. Seeing the structures that have been standing through all of those years, and the location is priceless, only here in the Tulum Cenotes tour
Tulum was an important point of trade for products, upon the arrival of the Spaniards. It was one of the most inhabited cities of the postclassic period. In later years it became uninhabited, originally it was called Zama which means sunrise, and then when it was abandoned by its inhabitants it was given the name of Tulum which means Wall.
From the moment you enter this place it's magical, the unique buildings and to be able to see and visit them. We will also visit the temple of the frescoes, the house of the columns, the temple of the descending god, the temple of the wind and to finish the castle. When you reach the top you will experience the immensity of the sea as a gift for all our visitors, the turquoise sea in the background with its different shades of blue from sky blue to dark blue. The colors are almost unbelievable and so beautiful. When you go down to the beach (access to the beach is the responsibility of the authorities of the archaeological zone) and you melt into that blue, it is a feeling that cannot be described.
The ancient Mayans believed that cenotes were places full of magic, they believed in many gods, and there were good gods and bad gods, the bad gods according to their beliefs lived in the bowels of the earth in a place they called XIBALBA.
Beautiful cenote, very very clear water, not so cold. The place is well preserved, pure nature.
It is a cenote with crystal clear water, very calm, such a fun way to spend a few hours at a really good price for tourists - the fish are very friendly and a lovely way to cool off. friendly and helpful staff
We can offer you the lowest price on the market with equal or higher quality than our competitors because our company is the direct provider of the tour. This allows us to offer you the best prices available.
In our company we warmly welcome visitors from all over the world, but placing special emphasis on our visitors that come from far to visit our beautiful country. The price for our excursion is in pesos, but you can also pay in dollars or euros
Departures from Playa del Carmen
For your convenience, our guides have instructions to pick up each of our guests in the lobby of their respective hotels (as long as the hotel is on our pre-established routes)
By doing this we save you the cost of transportation to the meeting point. You will also not need to struggle looking for directions, nor will you have to spend more money to pay a taxi to the meeting place
Below, you will find a description of what our excursion includes, we recommend that all our guests always carry cash for extra expenses not included in the tour. We try as much as possible to include everything necessary, but there can always be unexpected purchases, tips, photographs etc.
Taking into account that the archaeological zone of Tulum is different from other archaeological zones in the peninsula, we have for you the following recommendations of items to bring, to make your visit more pleasant and always keeping in mind your comfort
We have all of the forms of payment available
Once the deposit has been made, you will be sent all of the necessary information about the pickup place, telephone numbers, photos of the guides and what to do if you need assistance
1.- How long is the tour of Tulum and cenotes?
Depending on where your hotel is located, if it is Playa del Carmen, but it lasts approximately 8-9 hours because we will be visiting 2 fantastic places. Tulum and a spectacular cenote
2.- Do you need to know how to swim in order to enter the cenote?
A little bit, you don't have to be an expert swimmer as long as you know how to float and are calm in the water, that is more than enough
3.- What is included in the cenote?
Entrance fee, bathrooms, and showers
4.- What is included in the tour Tulum + Cenotes?
5.- The price seems very low, is there some kind of trick?
It is true, and you know why the price is so low? Because, we are the direct providers of the excursion which allows us to offer the lowest prices on the market. In order to avoid misunderstandings, we try to be as upfront as possible about what we include and what is NOT included with the excursion. The simple answer is NO, THERE IS NO TRICK, if you have any questions please contact us
6.- Is food included in the tour Tulum + Cenote?
There is a Mexican Snack, however is not a formal meal
7.- Are drinks included in the tour Tulum + Cenote?
At the Mexican Snack there are some lemon water
8.- Are we able to swim at the beach?
Unfortunately at the moment the beach in front of the Tulum ruins is closed
9.- Can I bring in food for my baby?
YES, we understand that babies need to eat on different schedules. Food can be brought into the area of the cenote. However, in the archaeological zones the decision depends on the custodians of the archeological zone
10.- Can we bring food into the archeological zone?
Unfortunately NO, there are almost no garbage cans and a lot of garbage would be generated within the archaeological zone. Food is not allowed in either Tulum or Coba
11.- How much time will we spend in each area?
Times are approximate and depend on many factors, however, we can give you average times based on our experience, which may vary.
1.- How can I reserve?
Send an email, call or WhatsApp to the numbers that are on the screen, indicating the day and the number of adults and children. We will check if there is availability and you only have to pay a deposit to guarantee your reservation. The rest of the money can be paid in cash at the time of pickup, or you can pay the full amount before the excursion
2.- If I buy my excursion online how will I get my tickets?
When we confirm your deposit, an email will be sent to you with all of the information, including the meeting place, schedules, photos of the guide, etc. That email is your ticket, your reservation number and everything you need to identify yourself
3.- Is it necessary to reserve for a specific date?
Yes, especially during the holidays we tend to be full on all our tours, it is advisable to have a specific day to guarantee your spot in the transportation
4.- I do not have a credit card, how can I purchase the tour?
You can make a direct deposit to our bank accounts, you can also pay with a debit card, or you can pay in cash at the time of the tour (Restrictions apply)
5.- I am very unsure, I have had bad experiences before, can I pay at the time of the tour?
Yes, we are flexible in the payment methods, however, all we ask is that you show our online advisors that you are really going to show up at the time of the excursion. So in this aspect restrictions apply but we do have this option available. Send a email for more information
6.- What hours are Customer service agents available?
We work all day, but the times that there is someone in the office is Monday to Friday 7:00am- 10:00pm, Saturday and Sunday 7:00am -9:00pm.
7.- Can I transfer my ticket to another person?
Yes, without problem as long as both parties are in agreement and you inform us
8.- How can I call from outside of the country?
If you are calling from the United States we have US telephone numbers available. If you would like to speak directly with our Playa del Carmen office you can call +52 987 112 9491
9.- If we have a reservation for a specific day and something out of our control happens are we able to change the day?
Without problem, the only thing we ask, if possible please give us at least 12 hours notice, so that we can give those spaces to others.
10.- Can I pay with someone else's credit card?
Unfortunately no
11.- I can't print my coupon, what can I do?
If you have lost the number contact us for a new confirmation number. But, as long as you have the number available that is all we need, along with the name included on the reservation. Our operations have a list of names and confirmation numbers.
12.- When can I cancel?
You can cancel at any moment, we just ask that you give us a 12 hour advance notice. If you do not present the day of the excursion there will be NO refund for a no show (each case is different and can be analyzed to determine if there are any exceptions).
13.- How can I contact you?
We have all measures available for you to contact us. You can contact us by phone, send a text message, WhatsApp, or email.
14.- I am interested can you call me?
Yes, just send us your phone number and time to call and one of our operators will gladly contact you
15.- What are your policies for cancellations and refunds?
As long as you notify us of any changes or cancellations 12 hours in advance, no charges will apply. We also have a bad weather policy, if it is raining really hard and you determine that it will be like this all day, you can cancel with 100% refund. There is no other company that offers you all of these flexible options
1.- What is the price of the excursion Tulum +Cenote from Playa del Carmen?
The price per person over 9 years old is $900 Mexican pesos. For ages 3 to 9 child prices of $700 Mexican pesos per person, under 3 years old is considered an infant and are free. Please note that they will not be assigned a seat on the bus and must travel on your lap. Important:
2.- When do adult vs children prices apply from Playa del Carmen?
Over 9 years old will pay full price of $50 USD per person, between 3 and 9 it is considered minor and they pay $45 USD per person, if the child is under 9 years old, but is taller than 5ft 4 inches they must show proof of age to apply child prices. Children under 3 years old are considered infants and are free
3.- We are a big family, do you have group prices?
Yes, contact us to find a package tailored to you, and see what promotions are available.
4.- What promotions do you have?
Send a message, if you are at least 6 persons we might have something for you
5.- I am not a local do I still get the same price?
Yes, the prices are the same for everyone. You can pay in pesos, dollars, or euros the exchange rate of the day will be applied
6.- How can I pay?
We have all payment forms available, bank deposits, cash, online bank transfers, and PayPal. Contact us for more information
7.- Can I pay in Dollars or Euros?
Yes
8.- Can I pay by credit card?
Yes, without problem, credit card payments are the most common form of payment
9.- Can I show my confirmation number using my cell phone or tablet?
Yes, we have a list of everyone that is taking the excursion so just your name is necessary
1.- Is transportation included?
Yes, transportation is included. Depending on the number of people it can be a bus or a van, all have air conditioning and highly trained drivers
2.- Where will you pick me up?
In the comfort of your hotel as long as we know the address and are able to enter. There is no pickup in popular areas, only in hotels or hostels, for more information check this link
3.- How can you guarantee me that you will pick me up?
We have a reputation to withhold and nowadays with social networks it is very easy to get a bad reputation, we take great care of our image and we will never sell you something that we are not sure that we can fulfill. In addition, we offer you the option to pay the day of your tour, we have no problems in regards to this (restrictions may apply). If you have any questions send us an email, we are here to serve you.
4.- How long will you wait for me when picking me up?
5 minutes, remember that there are more people we have to pick up, so out of respect for others the tolerance time is very short.
Our itineraries are totally flexible to events outside our control (crashes, demonstrations, etc.). We will make every attempt to visit all the places mentioned in the tour description. We reserve the right to modify the itinerary based on events out of our control
We want to be clear when mentioning the restrictions of our tour, we do this to avoid accidents and to alert our clients to the level of effort required in some of the activities that make up the tour, such as:
We understand that things can occur and you might need to cancel the tour (illnesses, mood, change of plans), that is why we are a company sensitive to these situations and we put at your disposal our cancellation policy
