We can offer as an alternative Tulum + Cenote
One of the best ways to visit the archeological area of Tulum quickly is with our specialized tour called Tulum Express.
Tulum is a magnificent archeological zone located on the shore but situated high on the cliffs which makes for an incredible view. If you like to walk, you are able to observe the landscape and at the same time learn a little more about the pre-hispanic culture. This place is an excellent choice.
We will visit the different buildings, and with the help of one of our certified guides will become to know Tulum. The guides will answer each and every one of your questions that you might have about the walled city.
Only here we have stories or legends like this, and customs that will be explained by our guides. All of the guides are experts in the area and they will transport you to the past. That along with the views of the turquoise sea, this will undoubtedly be one of the most beautiful images of your vacation, one that will you will remember for a long time.
You will have free time to explore the area at your own pace, and you will also have the opportunity to swim in that beautiful sea. Don't forget to bring your swimming suit and towel to fully enjoy this natural beauty.
Due to the fact that we are the direct operators we are able to provide you with the lowest prices on the market without affecting the great quality of our tours. We are the company that can guarantee you quality and fun all with reasonable prices.Unfortunately due to the current COVID-19 restrictions this tour is currently only available from Playa del Carmen
Remember we have other excursions that combine Tulum with other attractions including
Only here with www.tulum-tours we can offer you the best tours of the archeological zone of Tulum at the best prices. This is achieved because we are the direct providers of the excursion which allows us to provide very good quality with optimal prices
If you are someone visiting from outside of Mexico, don't worry we accept most currency, you can pay with dollars, or Euros we will just take the exchange rate for the day into account.
List of prices
Prices departing from Playa del Carmen
We design our tours for comfort, and what better way than to pick you up in the comfort of your hotel. You can have breakfast with piece of mind, and wait for us sitting in the comfort of the lobby of your hotel
The only thing that can keep us from looking for you is, that the hotel does not allow us to enter so we can see you outside the lobby or that the hotel is in places of difficult access, but that is very rare, and in 90 % of cases we always go through you and your families in the lobby of your hotels
We try to provide everything possible related to the excursion, however extra things such as photos, tips, etc. Are all things that you might want to purchase. It never hurts to carry cash for anything that may be needed
We try to be as specific as possible to avoid any misunderstandings, if you have any questions please feel free to contact us, we are here to serve you
Tulum is located in a special place along the Caribbean ocean, which however at certain times of the year can get very hot. So, we recommend being prepared for the weather and try to buy sunscreen and mosquito repellent beforehand, since buying them in the archeological zone is very expensive. Another good idea is to bring enough bottled water to make the heat more bearable. Check the information we have provided and remember that the Customer service department is always there to serve you
You can pay with almost any form, credit card, cash, PayPal. You choose the means, and the form and send us proof of payment to secure your reservation. In most cases it is only necessary to put down a small deposit in order to guarantee the reservation and the rest of the money can be paid at the time of the tour.
Once the deposit has been made we will send all of the necessary information including pickup location, phone numbers, photos of the guides and phone number in case you need assistance
1.- How long does the Tulum Express tour last?
Depending on the location of your hotel if it is in Playa del Carmen , will depend on the duration of the tour. The tour will last approximately 5-6 hours visiting the archeological zone of Tulum Mexico
2.- What is included in the Tulum Express tour?
3.- It seems very inexpensive, are there any other charges that will occur during the Tulum Express tour?
We are the direct provider, so that leaves out any sales person working for commission. We lay everything out for you so that you know exactly what is included and what is not included. There are no tricks. If you have any questions send us a message or give us a call, we are here to serve you.
4.- Can we swim at the beach?
Yes, in Tulum after the guided tour you will have free time in the majestic waters. As you can see with Tulum Express we have everything covered
5.- Can you bring food into the archeological zone?
Unfortunately no, there are hardly any garbage bins, as they do not want anything brought in that would create garbage in the area. It is not permitted to bring food into Tulum
6.- How much time will we spend in Tulum?
The time are approximate and depend on many factors however, we can give you appropriate times based on previous experience
1.- How can I reserve?
Send us an email, call, or WhatsApp to the numbers listed on this page. Indicate what day, the number of adults, and children. We will tell you if we have spots available, and pay a deposit to guarantee your reservation. The rest of the money can be paid when your group is picked up. You also have the option to pay for the tour completely ahead of time so that there is nothing left to do on the day of your excursion.
2.- If I buy my purchase online how do I obtain my tickets?
As soon as the deposit has been charged we will send you an email with all of the information including meeting place, times, photos of the guides, etc. This email is your ticket, your reservation number will be located there and that is all we need to identify your group
3.- Is it necessary to reserve for a specific date?
Yes, especially during the holidays we tend to be full on all of our tours. It is advisable to reserve for a specific day to guarantee your spot on the transportation.
4.- I do not have a credit card, how can I reserve it?
You can make a deposit directly to our bank account, you can also pay by debit card, or PayPal. You also have the option to pay at the time of the tour (restrictions apply)
5.- I'm not really confident, and have had bad experiences before, can I pay for the tour at the time of the tour?
Yes, we are very flexible with the payment. However, we do ask that you guarantee your date with our online advisors so that we do not fill unnecessary spots, so restrictions do apply but we do have this option. Send us an email for more information.
6.- What hours are Customer service agents available?
We work all day, but the times that there is someone in the office is Monday to Friday 7:00am- 10:00pm, Saturday and Sunday 7:00am -9:00pm.
7.- Can I transfer my ticket to another person?
Yes, there is no problem as long as both parties are in agreement and you let us know
8.- How do I call from out of the country?
If you are calling from the United States we have US telephone numbers available. If you would like to speak directly with our Playa del Carmen office you can call +52 987 112 9491
9.- If we have a reservation for a specific day and something out of our control happens are we able to change the day?
Without problem, the only thing we ask, if possible please give us at least 12 hours notice, so that we can give those spaces to others.
10.- Can I pay with someone else's credit card?
Yes, as long as the owner of the credit card is in agreement of the purchase
11.- I can’t print my coupon, what can I do?
If you have lost the number contact us for a new confirmation number. But, as long as you have the number available that is all we need, along with the name included on the reservation. Our operations have a list of names and confirmation numbers.
12.- When can I cancel?
You can cancel at any moment, we just ask that you give us a 12 hour advance notice. If you do not present the day of the excursion there will be NO refund for a no show (each case is different and can be analyzed to determine if there are any exceptions).
13.- How can I contact you?
We have all measures available for you to contact us. You can contact us by phone, send a text message, WhatsApp, or email. You can locate us in person at our office in Playa del Carmen.
14.- I am interested can you call me?
Yes, just send us your phone number and one of our operators will be in contact with you
15.- What are your policies for cancellations and refunds?
As long as you notify us of any changes or cancellations 12 hours in advance,no charges will apply. We also have a bad weather policy, if it is raining really hard and you determine that it will be like this all day, you can cancel with 100% refund. There is no other company that offers you all of these flexible options
1.- What is the price of the Tulum Express excursion?
Departures from Playa del Carmen
The prices for adults and children over 9 years old is $30 USD per person, for children 3-9 years old $30 USD and for under 3 years old is free however, they will not be assigned a seat on the bus and must travel on your lap.
Important: Children taller than 4 ft 7 inches, but younger than 9 years old will require identification to prove their age in order to apply the children's prices for more information check this link
2.- When do you consider yourself an adult and a kid?
Departures from Playa del Carmen
The prices for adults and children over 9 years old is $30 USD per person, for children 3-9 years old $30 USD and for under 3 years old is free however, they will not be assigned a seat on the bus and must travel on your lap.
Important: Children taller than 4 ft 7 inches, but younger than 9 years old will require identification to prove their age in order to apply the children's prices for more information check this link
3.- We are a large family, do you have group prices?
Yes, contact us so that we can find a package for your group and see what promotions we have available
4.- I'm not Mexican do I get the same prices?
Yes, without problem the price is the same for everyone. You can pay with pesos, dollars, or euros we will take in to account the exchange rate for the day
5.- How can I pay?
We have all forms of payment available, bank deposits, cash (dollars, euros) online banking, and Paypal. Contact us for more information
6.- Can I pay with Dollars or Euros?
Yes, we will apply the exchange rate for the day. If it is another type of currency please send us an email to find out if we accept that currency
7.- Can I pay by credit card?
Yes, without problem, as that is the most common form of payment please note there is a 4% bank charge when paying by credit card
8.- Can I show my confirmation by using my cell phone or tablet?
Yes, we have updated lists daily with names and confirmation numbers. We only need your confirmation number and name
1.- Is transportation included?
Yes, luxury transportation is included. Depending on the number of people we have reserved for the day will determine if you will travel by van or bus. All vehicles have air conditioning and professional drivers
2.- Where will you pick me up?
In the comfort of your hotel as long as we know the address and it is on our predetermined route. There is no pickup in popular areas, only hotels or hostels. If you would like more information check this link
3.- How can you guarantee me that you will pick me up?
We have a reputation to withhold and nowadays with social networks it is very easy to get a bad reputation, we take great care of our image and we will never sell you something that we are not sure that we can fulfill. In addition, we offer you the option to pay the day of your tour, we have no problems in regards to this (restrictions may apply). If you have any questions send us an email, we are here to serve you.
4.- How long will you wait for me when you come to pick me up?
5 minutes,remember that there are more people that we have to pick up, so out of respect for others we ask that you be ready at the scheduled time.
At times there are situations that are out of our control that does not allow us to keep the exact itinerary, therefore it is subject to change without prior notice. These reasons may be for logistics or security reasons. We will be sure to preserve the quality of the excursion, and visit all of the promised locations
There are certain restrictions or levels of effort that we must take into consideration, however if we are inclusive and try to bring all our visitors to this beautiful place in Mexico
We have the most flexible cancellation and refund policies in the market, we always have customer service in mind and that people feel comfortable with the service offered, but once again any doubt you have, do not hesitate to send a WhatsApp and email, we're here to serve you
